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PRIVATE
Course Access

1 week, 3 days

Last Updated

May 19, 2023

Students Enrolled

1

Total Video Time

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Certification

Special lectures on recruitment are held during our training in line with current recruitment protocols of domestic and international airlines.

Starting with scripting your own personal cover letter, and creating your perfect Cabin Crew CV, you can complete the perfect job interview preparation through our job preparation class with constructive feedback and small group study composition.

More airlines are now paying attention to customer experience rather than customer service.

Having an Etiquette-Driven Customer Experience Skills will provide our students with valuable tools to:

  • Identify customer needs and provide the best available service.
  • Handle requests that cannot be met or outside the scope of their responsibility.
  • Turn difficult customers/situations into opportunities.
  • Professionally communicate with difficult customers and
  • Identify the hot spots that cause customer frustration.
  • Understanding customer expectations
  • Active Listening skills
  • Handling customer complaints and Frustrations.
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